Replacing Our Physical Infrastructure with Digital Infrastructure
Replacing Our Physical Infrastructure with Digital Infrastructure In the 1980s, as a young human factors engineer at IBM, I spent much of my time working with anthropometric tables, a compilation of statistical data about the human body used for designing a...
Will Future Mobility Lead to Future Instability?
Will Future Mobility Lead to Future Instability? In 2008, I was asked to speak at the Leaders in Dubai Conference along with several world famous speakers like former NYC Mayor Rudy Giulliani, Tom Peters, and former World Bank President James Wolfensohn. Attending the...
Making the Post Office Invisible
Making the Post Office Invisible In July 2011, as a cost cutting measure, the U.S. Postal Service put together a list of 3,700 post offices that it wanted to close. Like most organizations that have faced a full frontal assault by online automation and technology, the...